Med Supply Return, Refund, and Order Fulfillment Policy
Effective Date: June 1, 2023
Thank you for choosing Med Supply as your trusted provider of medical supplies. We are committed to ensuring your satisfaction with our products and services. This Return, Refund, and Order Fulfillment Policy outlines the procedures and guidelines related to returns, refunds, and order fulfillment. By placing an order with Med Supply, you agree to comply with the terms and conditions set forth below.
- Returns
1.1 Eligibility you may be eligible for a return if:
- The product is defective or damaged upon receipt.
- The product is different from what was described on our website.
- You received the incorrect item(s).
1.2 Return Process to initiate a return, please follow these steps:
- Contact our Customer Support team within 10 days from the date of delivery to report the issue and request a return authorization.
- Provide your order number, a detailed description of the issue, and any supporting evidence (such as photos or videos).
- Wait for our Customer Support team to review your request and provide further instructions.
- Once your return is approved, we will provide you with a return shipping label and instructions for sending the product back to us.
1.3 Return Conditions to be eligible for a return, the product must be:
- Unused, in its original condition, and in the original packaging.
- Returned with all accessories, manuals, and any other items that were included with the product.
1.4 Non-eligible Items The following items are not eligible for return:
- Products that have been used or damaged after delivery.
- Products with missing accessories, manuals, or original packaging.
- Products marked as non-returnable or final sale on our website.
1.5 Return Shipping Costs if the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs. However, if the return is due to reasons other than those mentioned above, you will be responsible for the return shipping fees.
- Refunds
2.1 Refund Process once we receive the returned product and verify its condition, we will initiate the refund process. Please note the following:
- Refunds will be issued to the original payment method used during the purchase.
- The refund will be processed within 5 business days of receiving the returned product.
- Depending on your payment provider’s policies, it may take additional time for the refund to reflect in your account.
2.2 Non-refundable Items The following items are non-refundable:
- Gift cards or vouchers.
- Services that have already been provided.
- Order Fulfillment
3.1 Order processing, we strive to process and ship orders promptly. Orders are usually processed within 5 business days from the date of purchase, subject to product availability and any unforeseen circumstances.
3.2 Shipment Confirmation and Tracking, orders are shipped via UPS from our Troy, MI location. Once your order is shipped, we will provide you with a shipment confirmation email containing the tracking number. You can use this tracking number to monitor the progress of your delivery.
3.3 Delayed or Undelivered Orders In the event of a delay or failure in the delivery of your order, please contact our Customer Support team. We will investigate the issue and work towards a satisfactory resolution, which may include reshipment or refund.
- Contact Information
If you have any questions or concerns about our Return, Refund, and Order Fulfillment Policy, please contact our Customer Support team at:
Email: info@med-supply.com Phone: 1-866-633-7778
Please provide your order number and any relevant details when contacting us.
Note: This Return, Refund, and Order Fulfillment Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.
By placing an order with Med Supply, you acknowledge that you have read, understood, and agreed to this Return, Refund, and Order Fulfillment Policy.